Why the image and the extra step? This new addition to our site is a security measure implemented to better serve and protect our customers and their information. Due to an increase in spam and other unsolicited e-mail, this image verification system has be installed to allow us to more quickly respond to the needs of our customers, while eliminating the delay caused by unsolicited emails. Feel free to contact us with any questions you may have. Thanks for your interest -- we look forward to hearing from you!